OFIN 3368 - Secret to conflict resolution

Conflicts are everywhere : between individuals, within teams, across cultures. In the professional field, most of our professional issues are relationship problems. It becomes one of the main causes of stress, disengagement, and inefficiency.

In our increasingly complex and uncertain world, the ability to handle conflict with ease is a key soft-skill everyone should have.

During this course you will explore the secrets of simple and powerful tools that have proved their efficiency : non violent communication, real-life conflict mediation, relational and emotional intelligence…

No specific pre-requisite. Anyone passionate about peace-building, win-win negotiation, or personal growth is welcome !

Through interactive workshops, small group role-playing, real case studies, and peer feedback sessions, you will learn how to prevent / resolve conflicts, with empathy and confidence.

“A team that works well, is not a team where there is no conflict.

It is a team where they know how to manage it”

50% of the grade will come from a continuous assessment based on your active participation during the class.

• 50% of the grade will come from a final essay on the last day.

2 sessions of 6 hours, 12 hours, 2 ECTS