OAFP 5585 - Digital transformation of public services: consulting perspectives

The objective of this course is to prepare you to manage public services digital transformation, or to lead consulting missions on such matters.

The class will study the key levers to transform organizations (do”s and don’t”s in a more complex world…). It will investigate the specificities of transformation strategies when applied to public services (objectives, interferences with politics and the law, need of a long-term strategy and a roadmap, specific issues of project management in the public sector…). Progressively, we will develop examples and case studies of digital transformation of public services in France and other European countries. The last part of the class will look at the ethical issues about digital transformation of public services; it will also raise some strategic perspectives about outsourcing in the public sector and we will discuss different scenarios for the future.

None. All backgrounds are welcome.