S7PR 2EN21 - Secrets to conflict resolution

Conflicts are everywhere : between individuals, within teams, across cultures. In the professional field, most of our professional issues are relationship problems. It becomes one of the main causes of stress, disengagement, and inefficiency.

In our increasingly complex and uncertain world, the ability to handle conflict with ease is a key soft-skill everyone should have. During this course you will explore the secrets of simple and powerful tools that have proved their efficiency : non violent communication, real-life conflict mediation, relational and emotional intelligence…

No specific pre-requisite. Anyone passionate about peace-building, win-win negotiation, or personal growth is welcome !