S7PR 2EN02 - How emotional intelligence strengthens your ability to manage conflict and negotiate

Confrontation is uncomfortable. It forces us either to stand firmly behind our point of view or to enter into negotiation. This course examines how we position ourselves in the face of conflict—and how we can turn these moments into opportunities for clarity, influence, and collaboration.

Based on the methods developed by former FBI negotiator Chris Voss, the course explores how conflict can be a catalyst for truth, creativity, and resolution. As Voss puts it: “He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation.”

Students will learn to navigate conflict with confidence, listen actively while maintaining influence, avoid the trap of soft consensus, and use disagreement as a constructive tool. The course blends theory and practice, including hands-on workshops grounded in coaching techniques that strengthen interpersonal effectiveness and self-leadership.

⊛ Active listening skills

⊛ Assertive communication

⊛ Non-violent communication

⊛ Influence skills

To be a Graduated Bachelor student and fluent in English.